Shipping policy
Last updated: May 14, 2026
Thank you for shopping with Serevia™. We are committed to delivering your order safely and efficiently. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery expectations.
📦 Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped on weekends or holidays. During periods of high order volume, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.
🚚 Shipping Information
All orders are shipped directly from our warehouse in China.
Estimated delivery time:
- 7–15 business days
Please note that shipping times are estimates and may vary due to courier delays, customs inspections, holidays, weather conditions, or other unforeseen circumstances.
🌍 International Shipping & Customs
Customers may be subject to customs fees, import duties, or taxes depending on local regulations. These charges are the responsibility of the customer.
Serevia™ is not responsible for delays caused by customs clearance or local postal services.
📦 Tracking Information
Once your order has shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking updates to appear in the courier system.
❗ Delays & Delivery Issues
If your package is delayed, lost, or arrives damaged, please contact our support team at support@sereviashop.com and we will do our best to assist you.
Please note that Serevia™ is not responsible for delays caused by carriers, customs, weather disruptions, or incorrect shipping information provided during checkout.
🚫 Incorrect Address Disclaimer
Customers are responsible for entering accurate shipping information at checkout. Orders shipped to incorrect or incomplete addresses provided by the customer may experience delays or failed delivery.
📦 Returned or Unclaimed Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, additional reshipping fees may apply.
✉️ Contact Us
For any shipping-related questions or concerns, please contact us:
Email: support@sereviashop.com
Brand: Serevia™